Any iPad purchased from new, whether from Tomlinscote or not, comes with Apple's One-Year Limited Warranty - if the device degrades or fails without any accidents or external damage, Apple will replace it. This does not cover things such screen breakages.

For full details on what is and isn't covered, the official Apple document can be found here. 

If there has been accidental damage or theft to the iPad, an insurance form will need to be completed with as much detail as you can regarding how the damage occurred. 

If your young person is in years 8, 9 or 11, you will need to complete an Online Insurance Form

If your young person is in years 7 or 10, you will need to submit an Enquiry Form

 

iPad Insurance at Tomlinscote

Any iPad purchased through Tomlinscote, either One-Off Payment or Leased, comes with Insurance - which covers Accidental Damage and Theft. This is an equipment repair and replacement service, provided to Tomlinscote by our iPad suppliers.

This will cover the iPad for the duration of the relevant scheme; either 2 or 3 years. 

When leasing an iPad, the case, charging cable, and charging plug are all part of that lease. At the end of the scheme, if the iPad is returned and not bought, the case, charging cable, and charging plug, must also be returned - and so should be in a usable condition. Any of these items that are not in a suitable condition must be replaced prior to returning to the lease company - all are available for purchase on ParentPay.

 

IMPORTANT INFORMATION

There are certain stipulations and requirements that parents and students should be aware of:

• The iPad must remain in the supplied case at all times; this is a requirement of the insurance policy. If the case itself becomes damaged, it must be replaced - as this will void the insurance if it is no longer suitable. Replacement cases are available for purchase on ParentPay.
• Insurance claims must be submitted within 2 weeks of the damage occurring; should an accident occur, students must inform IT Support as soon as possible, and they will then advise and guide the students through the claims process.
• Insurance claims need to have as much detail as possible, including date and time of the incident, location, cause of damage. 
• Insurance does not cover loss, vandalism, or deliberate damage.
• The iPad will be factory reset when sent for repair - students should ensure they have backed up all school work. 
• An excess fee is payable on all claims made - please ask IT Support, if you would like further details of this and how to make this payment.
• Students will be issued with a temporary loan iPad whilst theirs is away for repair, once the claim has been made and excess paid; these must be treated with the same level of care and any damage occurred will result in a £50 charge.

 

Cables and Charging Plugs

Every iPad purchased through Tomlinscote will come supplied with one cable and charging plug. These should remain at home; cables and charging plugs should not be brought into school. As explained in the handout, and as stated in Tomlinscote's Acceptable Use Policy, students are expected to arrive at school with their iPad suitably charged, ready for the day ahead. 

The cable and charging plug are covered under Apple's One-Year Limited Warranty, but are not covered by the insurance policy.  If either of these become damaged, or develop faults not covered by the warranty, then replacements are available for purchase on ParentPay.