Any iPad, whether from contributions towards a Tomlinscote scheme or purchased new by yourself, comes with Apple's One-Year Limited Warranty - if the device degrades or fails without any accidents or external damage, Apple will replace it. This does not cover things such screen breakages.

For full details on what is and isn't covered, the official Apple document can be found here. 

If there has been accidental damage or theft to the iPad, an insurance form will need to be completed with as much detail as you can regarding how the damage occurred. 

iPad Insurance at Tomlinscote

An iPad purchased through Tomlinscote, either One-Off Payment or Leased, comes with Insurance - which covers Mechanical Warranty and Accidental Damage cover. This is an equipment repair and replacement service, provided to Tomlinscote by our iPad suppliers.

This will cover the iPad for the duration of the relevant scheme; either 2 or 3 years. 

When contributing monthly towards an iPad, the case, charging cable, and charging plug are all part of that monthly contribution option. In the case of missed contributions or leaving the school without settling the remaining direct debits, the iPad must be returned is returned alongside the case, charging cable, and charging plug, all in a usable condition. Any of these items that are not in a suitable condition must be replaced prior to returning to the iPad - all are available for purchase on ParentPay.

If you would like to make a claim through this insurance, please do so here: Enquiry Form

IMPORTANT INFORMATION

There are certain stipulations and requirements that parents and students should be aware of:

• The iPad must remain in the supplied case at all times; this is a requirement of the insurance policy. If the case itself becomes damaged, it must be replaced - as this will void the insurance if it is no longer suitable. Replacement cases are available for purchase on ParentPay.
• Insurance claims must be submitted within 2 weeks of the damage occurring; should an accident occur, students must inform IT Support as soon as possible, and they will then advise and guide the students through the claims process.
• Insurance claims need to have as much detail as possible, including date and time of the incident, location, cause of damage. 
• Insurance does not cover loss, vandalism, or deliberate damage.
• The iPad will be factory reset when sent for repair - students should ensure they have backed up all school work. 
• Some insurance policies have an excess fee that is payable on all claims made (there is no longer an excess payment from the 2026 Summer Scheme onwards) - if you would like further details of this and how to make this payment please contact IT Support or read the FAQ for how to make a claim.
• Students will be issued with a temporary loan iPad whilst theirs is away for repair, once the claim has been made and excess paid; these must be treated with the same level of care and any damage occurred will result in a £50 charge.

Cables and Charging Plugs

Every iPad provided through a contribution option with Tomlinscote will come supplied with an official cable and charging plug. These should remain at home; cables and charging plugs should not be brought into school. As explained in the handout, and as stated in Tomlinscote's Acceptable Use Policy, students are expected to arrive at school with their iPad suitably charged, ready for the day ahead. 

The cable and charging plug are covered under Apple's One-Year Limited Warranty, but are not covered by the insurance policy.  If either of these become damaged, or develop faults not covered by the warranty, then replacements are available for purchase on ParentPay.